Product information
F.A.Q.
They appreciate cut and details, things that aren't so obvious.
What payment methods can I use?
You can use a variety of payment methods on our store. These typically include:
- Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
- PayPal
- Apple Pay
- Google Pay
- ShopPay
Can I purchase items with another currency?
Yes, our store supports multiple currencies. You can select your preferred currency from the options available on our website. We automatically convert the prices based on current exchange rates, so you can make purchases in your local currency.
Can I make changes to my order after it’s been placed?
If you need to make changes to your order after it has been placed, please contact us as soon as possible. If the order has not yet been processed or shipped, we will do our best to accommodate your request. However, once the order has been processed or shipped, changes may not be possible.
Do you offer e-gift cards for international customers?
Yes, we offer e-gift cards that can be used internationally. These e-gift cards can be purchased and redeemed on our website, making them a perfect gift for friends and family anywhere in the world. However, card-specific fees, like currency conversion fees, may apply.
How Do I Set Up A Subscription Order?
Currently, we do not offer subscription orders. However, if you have any suggestions or specific needs regarding subscription orders, please feel free to contact us, and we will consider it for the future. Otherwise, your order will be processed within 1-3 business days.
How To Return My Items?
We want you to be completely satisfied with your purchase. If you are not happy with your item, you can return it within 30 days of receipt for a full refund or exchange. Please follow the steps below:
1. Contact our customer service team at mertzmerch@gmail.com with your order number and return reason.
2. Once your return is approved, you will receive a return shipping label.
3. Pack the item securely in its original packaging and attach the return shipping label.
4. Drop off the package at the nearest shipping location.
5. Upon receipt and inspection of the returned item, we will process your refund or exchange.
*Please note: Returned items must be in their original condition. Shipping costs for returns are covered by us for defective or incorrect items. For other reasons, the customer is responsible for return shipping costs.*